Collections Officer

Regional Group Australia (RGA) are seeking an Accounts Receivable Collections Officer to focus on our Concrete and Quarries businesses in Victoria. 

This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies. 

The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.

This is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.

Debt Collection & Customer Engagement:

• Follow up on overdue payments
• Negotiate payment arrangements and establish payment plans 
• Maintain records of customer interactions, agreements, and follow-ups
• Escalate delinquent accounts to management or external collection agencies 
• Respond to customer inquiries regarding account balances, payment terms, and discrepancies
• Provide statements of account and relevant documentation 

Bank Reconciliations & Financial Administration:

• Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded
• Investigate and resolve discrepancies between bank statements and internal records
• Allocate payments received to the correct customer accounts and invoices
• Work closely with the accounts receivable team to ensure accurate financial reporting
• Assist in processing refunds and credit adjustments when necessary

Reporting & Compliance:

• Prepare and maintain reports on overdue accounts and collection efforts
• Ensure compliance with company policies and industry regulations related to credit and collections
• Assist in the preparation of aged debtor reports and cash flow forecasts
• Support audits and provide relevant documentation as requested

Collaboration & Process Improvement:

• Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships
• Contribute to the development of improved collection strategies and policies
• Identify opportunities to streamline collection processes and improve efficiency